Banking, fintech and insurance
Recommended: Smart System28+ courses
An annual training programme for your industry: the statutory core, a soft skills block and an industry track built around the work actually done, its risks and the competence it requires.
Key risks in this industry
What we prepare people for
Soft skillsStress managementCustomer communicationComplianceInformation securityOnboarding new employeesChange managementLeadershipConsistency of trainingDigital reporting
Industry track
What each level includes
Smart Start
6 courses- Office health, safety and fire safety
- First aid in the office
- Information security — core course
- Time management
- Stress management
- Business communication
Smart System
11 courses- Customer focus
- Handling difficult customers
- Presentation skills
- Critical thinking
- Conflict management
- Emotional intelligence
- Business writing
- Compliance — introduction
- Anti-bribery conduct — introduction
- Change management
- Digital onboarding for new employees
+ everything from the previous level
Smart Partner
11 courses- Leadership for team managers
- Leading teams under pressure
- Negotiation
- Mentoring and coaching
- Presenting to senior management
- Psychological safety in teams
- Stress management for contact centres and front office
- Training matrix by job role
- Digital control of mandatory training
- Library of internal procedures with read-and-understood
- Reporting dashboard for HR and managers
+ everything from the previous level
Digital services in the platform
Training and authorisation control for your industry
Every service in one platform: training, briefings, certificates, authorisations and reporting in a single window.
ioss-platform.kz / Banking and fintech
Platform services
Digital onboarding for new employees
Training matrix by job role
Library of internal procedures
Read-and-understood confirmation for documents
Soft skills courses
Stress management and burnout prevention
Reporting dashboard for HR
Mandatory training control
Certificate register
Management development
Post-training surveys
Engagement and completion analytics
Readiness overview
this quarter0
Trained
0%
Authorised
0
Expiring
Readiness to work
Statutory core96%
Industry track78%
Contractors64%
Certificates in order
Briefings confirmed
3 authorisations expire within 30 days
International programmes
IOSH for managersLeadership programmesStress management
We will build a programme for «Banking and fintech»
A costing for your industry, risk profile and headcount — after one short consultation.
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